Transitions, the funeral services subsidiary of the Enterprise Group, has upgraded the skills and capacities of its staff to enable them to provide better services to their clients and befitting farewells to the deceased.
At a training workshop in Accra, experts from the Funeral Academy for Africa team (FAFA) took staff of Transitions through various aspects of their work, including customer service and sales with a special session on facial reconstruction.
Mrs Jodene Smith (second left), General Manager, Transitions Funeral Services, with the team from the Funeral Academy For Africa (FAFA). They include Mr V. Mbasa (v), CEO; Mrs R. Manual, Training Manager; and Mr R. Akers, Trainer, Embalming and Facial Rec
Staff were also taken through international best practices in funeral administration to enable them to deliver the ultimate in client experience.
Retaining deceased’s face
The General Manager of Transitions, Mrs Jodene Smith, said the partnership with FAFA to enhance the capacities of the staff was in line with the Enterprise Group’s mission of providing a desired advantage for all who come into contact with any of its subsidiaries.
Mrs Smith explained that the special session on the facial reconstruction was to ensure that staff were well equipped to retain the beauty of the deceased.
According to her, Transitions was sensitive to the fact that one of the greatest priorities of the bereaved was to see their loved ones looking beautiful during the final farewell.
With the recent training session, the general manager said the morticians team of Transitions now had the skills required to complete facial reconstruction.
This makes Transitions the only funeral services company in Ghana with the ability to reconstruct to international standards, according to Mrs Smith.
While the FAFA is Africa’s leading funeral services training institution, Transitions is the first fully integrated funeral service provider in the country, offering one-stop shop for all funeral products and services.
Its services include funeral arranging services, mortuary services, undertaking services, caskets, chapel hire and reception services and hearse services.
The rest are removal services, the Transitions Plan Policy (insurance plan), repatriation and graveside decorations.
The company is a member of the Enterprise Group, a financial services group which comprises five operating companies; Enterprise Insurance Company, Enterprise Life Assurance Company, Enterprise Trustees, Enterprise Properties and Transitions.
The Enterprise Group, which is an indigenous company with headquarters in Accra, also has operations in The Gambia.